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FAQs from Dell
Can I change my order?Before placing your order, please make sure you have included everything you need as we cannot make any changes once the order has been submitted. Your order immediately enters our order processing system — to be tailor-made to fit your requirements, so it is not possible to change the order in any way once it has been submitted. If you have forgotten something, simply visit our website to place another order. Click on the Shop tab on the main menu.
Can I cancel my order?It is only possible to cancel your order before we start to manufacture or pack it. To check if it’s still possible to cancel your order, please go to the Dell Order Status tool. If your order is listed as “In production” or “Shipped,” it’s no longer possible to cancel it.
What is Dell’s return policy?You can return products that you bought directly from us within the timeframe set by our Return Policy. If your order has an error, or if you want to return your order for another reason, don’t refuse delivery of your order. Refusing delivery may increase the amount of time that it takes to credit your account. If you would like to return your order, you should accept the delivery and complete the Return Form or Contact the Customer Support Team to arrange your return.
If I return an order to Dell, will the shipping charges be refunded?You can return products that you bought directly from us within the timeframe set by our Return Policy. When you return your system, we’ll credit your account for the price of the system, minus the initial shipping and handling and any applicable restocking fees. Shipping charges aren’t refundable.
What is Free next-day delivery?
- Products marked as Free 2-3 Day Delivery ship on the same day if ordered before 2 pm and payment have cleared, the order will be delivered within 2-3 business days (excl. bank holidays and weekends).
- Valid for customers located in the UK mainland (excluding Highlands of Scotland, Islands, Northern Ireland, and all overseas territories).
- Applies to orders pre-paid in full or payment approved.
- The products are marked by the symbol: