FAQs From Rei
What's your cancellation policy?
Within 30 minutes of placing your order online, you can cancel it. Your purchase will begin processing through our fulfillment center after 30 minutes and will not be canceled.
Send an email to firstname.lastname@example.org as soon as possible to cancel your order.
What happens if I sign up for the REI Used Gear newsletter?
Where do you ship?
REI's Used Gear program will deliver to all 50 states in the United States. At this time, we do not ship overseas. In addition, we can only accept payment methods from the United States.
What do you charge for shipping?
Because the REI Co-op Used Gear program employs a basic flat rate shipping system, real shipping expenses we incur on your transaction may not be shown. Shipping is $7.50 for the first item and $3.50 for each additional item for the consumer.
When will my order arrive?
Orders for REI Used Gear might take up to 2-4 business days to deliver. We'll send you a shipment confirmation email with your tracking information once your purchase ships. Due to precautions put in place in response to the COVID-19 epidemic, orders may be delayed.